Sinclair delivers

F

fishbone

Guest
I have to pass on to you the great service Sinclair gave me this week.
An order placed on Monday arrived Friday mid-day with several items missing. A call to Sinclair reveled that one box (3 box shipment) was damaged in transit and was being returned by UPS. This was the right thing to do by UPS instead of delivering it to me for returning.
Sinclair is creating a new shipment (no waiting for old goods), with a change in the order by me, and over nighting it because of an urgent need on my end. No charge !!
As for icing on the cake, a live person answered the phone without a recorded advertisement, quickly figured out what took place, recreated the order without switching to 3 other people who had to have the problem re-explained and......drum roll......was not in India.
I love doing business with competent vendors.
 
"""I love doing business with competent vendors. """

Yes Sir..! MAKES A WORLD of difference.!
Sinclair does EXCELLENT service. Among the best...

Ohhh.. They have Bartlein LV .243/.237 1-13.5's on hand............ May have to see if I can get my hands on two.
Gary and his employees can count on my business too.

cale
 
Sinclair is now owned by Brownell who is located here in Iowa. Wednesday morning I ordered a set of scope rings. The next morning they were at my door. Brownell, like Sinclair handle only a quality product, and a back order is very rare.
 
Another Sinclair endorsement

My mother is no longer among us but when she was alive she used to ask me what I wanted for Christmas. I'd tell her to surprise me. She would complain that she had no idea what to get me.

One year, more than a decade ago, inspiration struck. I told my mom to call Sinclair, tell them what kind of shooting I do, give them a budget, and then buy whatever they recommended. Yes, I'm serious.

After the first time she tried this course of action, she never had a problem buying me a present again. Sinclair never ripped her off. They never sold her anything I couldn't use. They treated her with the greatest of respect. And there's no better way to earn my loyalty than to treat my mother with respect.

I've been mostly out of the shooting sports for years but am gradually easing my way back in since I've recently retired. You better believe that when I use up my old stocks of cleaning gear or need a new tool, I'll be ordering from Sinclair whenever they have what I need.
 
I've been happy with both Sinclair and Brownell's for a long time, and have never had a complaint with their service and knowledge. Nothing quite like calling a company and talking to someone who actually knows what they're talking about.

Recently another supplier shipped me a trigger that I hadn't ordered. Contacted them, they sorted out the problem on their end, and paid me for my postage and "trouble" in returning the unordered item. I've found that most specialist shooting suppliers to be topnotch folks who are truly the salt of the earth. Of course there's always the exception that proves the rule, but they're few and far between.
 
I bought a Harrel Schuetzen measure direct from Harrel several years back and I believe it was Lynwood that my wife talked to on the phone while I was at work and he would not let her pay for it until I tried it. He said the invoice will be in the box and if your husband isn't happy with it just have him go ahead and return it.

It has been of those best money I ever spent items.

J.Louis
 
The amazing thing is the merchandise is shipped out of Iowa, but the phones are still answered in Ft. Wayne, Indiana. The great thing is they can still work amazingly efficiently from ordering to shipping to customer service.

Carp
 
The good days

I have know Fred and Becky Sinclair since they started the business...even though I had never met them, it was like I was dealing with my own family....those were the good days and it is the same to this day with them...It's really rather simple: be honest and take care of the people that are buying your groceries. If only people could do the same today..."sigh"
Regards
Herb Coates
 
Been ordering from Sinclair for years. Current order due tomorrow. Ron
 
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