Shilen Customer Service..

[Dave S]

I recently obtained a Remington 40X that had a Shilen Competition trigger on it. Try as I could, I could not get the trigger under 6-7 oz.. I called Shilen and spoke with "Mark" and asked if Shilen could rebuild the trigger and the cost. Mark said that Shilen triggers are guaranteed for life and to send the trigger to him and he would look at it.. The trigger was sent in on 6-12-08 and I received the trigger back today, completely rebuilt and adjusted to 2 oz. Total cost was absolutley nothing, zero, nota. Mark even followed up with a phone call wanting me to let him know when the trigger arrived and if I was satisfied with it.

I am very impressed with Shilen's Customer Service. My phone calls were handled very professionally and courteously. This is definitely a company that stands behind their products, and will receive more of my business in the future.

Dave Smith

 

[Mooseyard]

Glad to hear it Dave. I have a Shilen trigger and barrel in the Time I just bought. It's a little heavier than I would like it, and I was going to try to adjust it. I've been really impressed with all of the people in the BR world that I have dealt with. They seem to be a different breed of business people.