Do not read this post as 'mean-mouthing' Grizzly, as I own equipment they sell and would buy more.
HOWEVER, fan's comments aside, I prefer the unvarnished first-hand truth when it comes to reporting on performance or service of some machinery.
A year ago (almost to the day), I took delivery of a G4003G lathe and G3617 mill. If I lived in the "Lower 48", I might have looked for "old American iron", but living in Alaska completely precludes inspecting any piece of used equipment. That makes all purchases of used equipment a "pig in a poke". "New" American Iron was cost-prohibitive for comparable capabilities of the Grizzly machines.
I "ran the lathe in" per the instruction provided. I do not take short cuts - you can take that or leave it. After running the lathe in, I started threading a new barrel. About half way through the exercise, "there began a terrible noise". By the time I got the machine cut off, the 'damage was done'. As it turned out, the gears that transfer energy from the main transmission to the screw/thread-cutting transmission are held on their shafts with screws and a washer. The upper gear's screw (not inside the transmission, but hidden from view by its protective cover) had worked out, the gear got 'cocked', and had bound up. The gear and the shaft were ruined. I was about 30 minutes of operation past 'run in'.
I called Grizzly's customer service and they were resonably responsive, and didn't question the veracity of my assertion that I had followed the proper 'run in' proceedures. They agreed to send the replacement parts. Here's where I start to get chapped. While they were replacing the parts free of charge, they REFUSED to send them any other way than USPS PARCEL POST! REFUSED! It took 6 WEEKS to get the replacement parts! The way I see it, I was doing Grizzly a favor by repairing a problem that was ENTIRELY in warrantee, and doing the repairs FOR FREE. The LEAST they could have done was send the parts via Priority Mail. That STUPID policy of sending warrantee parts via Parcel Post meant I was unable to use the lathe for 6 WEEKS... Just because Grizzly is too cheap to send WARRANTEE PARTS by a REASONABLE method.
Once I received the parts, I replaced them and was back to work. The lathe worked about 2 more hours before it failed again. To keep this story at least a little bit shorter, I'll cut to the chase. Again it was not a question of me having done something wrong as it turned out that one of the gears in the screw/thread-cutting transmission was so poorly made that it wouldn't mesh with it's mating gear. As soon as I tried to cut that thread pitch, it "ate" the gears and bent the main shaft. A picture to Grizzly Customer Service verified the problem. Again, they offered no resistance to replacing the parts. AGAIN THEY REFUSED TO SEND THEM OTHER THAN BY PARCEL POST! EVEN WHEN I OFFERDS TO PAY FOR SHIPPING MYSELF! You can bet that chapped my ass. You can also bet your life, that even though this lathe has been out of commission for more than 3 months of the first year of its life, there isn't a snowball's chance in hell that my warrantee will be advanced an equal mount.
The mill has one major flaw - the cross-feed has MORE THAN HALFA REVOLUTION of backlash. Of course I could send it back to Grizzly for repair - two-way from Alaska for a 1500 lb item - yeah right.
On the positive side, both the lathe and the mill were amazingly "right on" with regard to specs. Very precise. It was a bit of a surprise as the "cosmetics" - wheel scales, castings, etc. - are VERY crude. BUT... the truth is, the perfrmance (other than the obscene backlash on the cross-feed of the mill) is "dead nuts". In the end, that's what really matters.
I'll still buy Grizzly tools, but I think "the whole first-hand truth" is important to relate. If "Shiraz Balolia" is indeed "watching", you need to correct the idiotic "shipping" issue. It's stupid and undoes everything "good" the Customer Service department does otherwise. Such a patently stupid policy reveals a great deal about what a seller thinks of his customers.
Paul