I have bought over the Internet from them. 9mm. Had a favorite gun shop, paid the man very well to be the FFL for the deal. They shipped, he inspected, declared the gun in good shape, and away I went. Basically, they acted like his wholesaler -- but a whole lot cheaper than the one he normally uses! They made money, the gun shop made money, and I got a stainless for much cheaper than what local shops were asking for blued version.
They appear to be a reasonable business. Now if you have problems, I have no idea what happens, which is why I asked the gun shop FFL to carefully look over the gun before we transferred to me. I knew nothing about the type I was purchasing and he, for a living, evaluates firearms one right after another!