Untrel 20 x 54 spotting scope

[subaluba]

I sold this on ebay and the buyer told me : "I received the spotting scope yesterday, while cosmetically it is in acceptable condition the ocular lens (eyepiece) has about a dozen small pitts or chips in it and the scope will not focus as clear as it should at long distances."
I would like to know if is it possible to get a replacement part for this scope? I sold it for 399.00. Is it no good because of this? He plans to return it but, I don't know if I should try and sell it as is or if I can fix it.
Thank you for your time.

[KAF]

Unertl hasn't made spotting scopes in a long time. A few specs on a lens will not even show up when using it.
As for focusing at long range, a scope is only as good as the atmosphere it is trying to see thru. humidity, mirage, dust, and bad eye sight makes a difference.
Let the buyer return it at his cost, and when you list it again sell as-is. I highly doubt you can get it repaired at a decent cost, if at all.
I doubt there is a legitimate problem with it.

http://unertl.alexweb.net/for_sale.htm scroll down item 41

[glp]

Well IMHO it's always best to list all noticeable defects in the item listing and let bidders bid accordingly. As mentioned getting a sharp focus is iffy depending on the atmospheric conditions. It should be possible at say 100 yards when things are steady like early morning.

[xs hedspace]

Sounds like the buyer thinks the scope will cut through mirage, and haze. Eyepiece condition is a constant factor no matter the range. KAF has the right idea.