M
missloumudcat
Guest
I sent a few guns back in late June to these folks to get some work some – custom work, nothing unusual for STS, and they have done previous work for me. The guns were 700’s, both 30-calibers (30-06, 308).
I paid to have the work expedited (an extra $50 to get them back in two weeks). Well, it is now approaching three months. In mid August I called with a follow up. I was informed of many things that had delayed the repairs (mainly personal issues the owner was having). No problem. He, B.T., apologized for the delay, agreed to refund the $50 payment for original expedition of the order and promised to send them out by weeks end.
Three weeks later, no dice. I called and emailed and called and emailed, finally receiving a return call (still on my phone) on Sept 11th informing me my ordered services were completed and they were ready to be packaged up and sent back to me that day, or the following at the latest. I also received an email to that extent from UPS with a tracking number informing STS had printed a label for a package to be sent to me. To this day, the package has not been shipped according to UPS.
I have been HAMMERING them with emails and phone calls (leaving messages). Now I am beginning to get a bit short with them. I am not receiving any call backs, any response emails….getting the cold shoulder. I WANT guns back. I just do not know how to proceed and I am at patience end. It actually keeps me up at night.
Has anyone had any similar expereinces with STS out of Henderson KY?
Thanks,
MLMC
I paid to have the work expedited (an extra $50 to get them back in two weeks). Well, it is now approaching three months. In mid August I called with a follow up. I was informed of many things that had delayed the repairs (mainly personal issues the owner was having). No problem. He, B.T., apologized for the delay, agreed to refund the $50 payment for original expedition of the order and promised to send them out by weeks end.
Three weeks later, no dice. I called and emailed and called and emailed, finally receiving a return call (still on my phone) on Sept 11th informing me my ordered services were completed and they were ready to be packaged up and sent back to me that day, or the following at the latest. I also received an email to that extent from UPS with a tracking number informing STS had printed a label for a package to be sent to me. To this day, the package has not been shipped according to UPS.
I have been HAMMERING them with emails and phone calls (leaving messages). Now I am beginning to get a bit short with them. I am not receiving any call backs, any response emails….getting the cold shoulder. I WANT guns back. I just do not know how to proceed and I am at patience end. It actually keeps me up at night.
Has anyone had any similar expereinces with STS out of Henderson KY?
Thanks,
MLMC
