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Wayne Shaw
07-17-2013, 11:25 AM
Anyone have a number for them other than what is listed on their website: 608-862-2357? Nobody answers that number, only a recording.

Boyd Allen
07-17-2013, 11:53 AM
I believe that Rock Creek is using this outfit to deal with retail customers so that they can devote their efforts to catching up on their backlog of orders. http://bugholes.com/index.php?route=product/category&path=88_89_90

Wayne Shaw
07-17-2013, 12:37 PM
Unfortunately, this is about an existing order that I need to discuss, but can't.

Boyd Allen
07-17-2013, 12:55 PM
Since there is undoubtedly some communication between the people that are now selling the barrels and Rock Creek, perhaps they could be of some assistance.

IndianaJames
07-17-2013, 03:23 PM
...been calling late in the day? I believe their website states they only answer the phone after 3:45, or so.

Jim

alinwa
07-17-2013, 05:21 PM
I got through 2 minutes ago, 4:15 their time, and Paul checked on my (oddball/custom) order in seconds..... all copacetic :)

IMO they're just backlogged, extremely busy. As we say in business, "a good problem to have" but hard on customer base....

I'm glad they're busy, I'm willing to wait.

al

glp
07-17-2013, 07:09 PM
I got through 2 minutes ago, 4:15 their time, and Paul checked on my (oddball/custom) order in seconds..... all copacetic :)

IMO they're just backlogged, extremely busy. As we say in business, "a good problem to have" but hard on customer base....

I'm glad they're busy, I'm willing to wait.

al

Anyone not able and willing to wait for custom gun parts or supplies must have been born yesterday!

Wayne Shaw
07-18-2013, 06:32 AM
Greg, there are limits to everything. There is no excuse to not answer the phone. I have called anywhere from 8AM to 6PM Central time, for days.

jim1K
07-18-2013, 12:53 PM
Wayne, I had the same problem,in about a year the barrel showed up....... jim

alinwa
07-18-2013, 08:53 PM
An observation on "the wait."

I wait on people, people wait on me.... In my business they say it this way,

"There's three things in business"
"SPEED"
"PRICE"
"QUALITY"






"pick two"









I will wait for quality when necessary.

I will not tolerate a drop in quality,

period,

if I wanted it FASTER or CHEAPER, I'd have ordered from someone else

if I wanted LESSER QUALITY, I'd have ordered it elsewhere.....

:)

al